What is client care all about?

Posted by Justin on Jan 24, 2011 in lawyers, Nelsons' Column, professionals, service | 0 comments A convenient – if probably incomplete – way to assess the quality of client/customer care being provided by a business, including a legal services business, is to consider four elements – – Competence – Confidentiality – Commitment – Courtesy Competence almost speaks for itself, but includes not taking on work outside one’s area of competence....
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