Before we can do any work for you, we need you to

• accept our Terms of Business by completing, signing and returning the client’s authority form
• provide proof of your identity: usually photographic identification (passport or photocard driving licence) from you, combined with online verification by me, is sufficient. If this does not work in your case, I will ask you for further means of identification – for fuller details, see our Prevention of Money Laundering page.

While on the subject of Ts&Cs and similar, our Complaints Procedure is here