Nelsons privacy and personal data policy

This privacy policy sets out how Nelsons uses and protects any information that you give us when you use this website or sign up for our email newsletters

We will protect your privacy. We will only contact you or use your personal information for the purposes set out in this policy.

What we collect

We may collect the following information:

  • Full names: for use in contracts and other legal documents
  • Names and contact details: for contacting clients and their directors or other controllers
  • Photographic proof of identity and proof of address: for identification and anti-money laundering checks
  • National insurance, tax reference and similar numbers: for completing forms and processes required in relation to the work we carry out
  • Details of family members and others and your relationships to them: for preparing legal documents where this information is required
  • Bank account details and financial information: for receiving and paying funds, dealing with transactions for you, etc
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to client surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • To comply with legal and regulatory requirements
  • To send occasional emails about new developments in the law or in legal practice, special offers or other information which we think you may find interesting, using the email address which you have provided.
  • Possibly, to contact you very occasionally for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We share this information with our staff and suppliers, or advisers (such as accountants), insurance and regulators – subject in each case to obligations to maintain confidentiality.

We store the information on our own in-house (password-protected) computer server and on paper files, all within our offices that are locked and alarmed when not in use. Staff can access digital information via password-protected laptops and mobile phones. We also use cloud-based “software as a service” programs which may be based outside the EU


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for anonymous statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you and require us to correct any errors or relevant omissions. If you would like a copy of the information held on you please write to Nelsons Legal at Bell House, Bells Lane, Tenterden, Kent TN30 6ES.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address or email us at – we will promptly correct any information found to be incorrect.


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