We are -
friendly and helpful
Lawyering is, of course, a serious business, but there is no reason why we cannot enjoy it and be friendly and helpful to our clients in the process. We recognise that instructing a lawyer is usually a distress purchase to a greater or lesser extent, and that approaching a lawyer can be daunting. We do all we can to be as friendly and helpful as possible – we value our clients’ work and genuinely want to help in any way we can
approachable
Part of this friendliness is approachability. While you may not be able to see a lawyer if you just “pop in”, as they have commitments to other clients and need to manage their time effectively, you will be very welcome to pop in and talk to Sam
Samantha Hayes, conveyancing manager
or Anne
Anne Browne, office manager
or any of the support staff, to see how things are going, update us with any developments from your side, etc. In particular, to prove identity at the start of the transaction, there is no need to make an appointment: just call in during office hours with your photo ID (passport, photo-card driving licernce, etc) for copying – you can then soon be on your way again and we will get on with the ID and anti-money laundering checks we are required by law to carry out
efficient
All this makes for greater efficiency: the lawyers can concentrate on lawyering, while the support staff act as the first point of call for clients, dealing with the non-legal and administrative work, and referring legal issues to Justin
Justin Nelson, solicitor and principal
or Jasmine,
Jasmine Jirbandey, assistant solicitor
the lawyers, when needed
good value for money
This also means clients get good value for money: they are kept closely informed of progress by the support staff, and the lawyers concentrate on the legal stuff, while we think our fees, though not the cheapest, are fair and represent good value
we try to achieve
clarity and simplicity
as with Occam’s Razor, the simplest solutions are usually the best: we try to avoid unnecessary paperwork and, as a founder member of Clarity, Justin is a great believer in the use of plain language
and we offer a
guarantee
We offer our clients a guarantee - if you instruct us and are not happy with any aspect of our work, please do tell us: we want to improve wherever and however we can, and client feedback is a very valuable way of doing that – and if we fail, the dog ticks us off!
Mousse
