Solicitors just don’t get it, do they?

Posted by on Nov 26, 2011 in Nelsons' Column | 0 comments On the whole, people (that includes solicitors’ clients) like to be treated as individuals, don’t they? They don’t usually want to be treated as “just another file”, yet all too often that is exactly how solicitors treat them: they expect clients to fit into the lawyers’ procedures, not the other way around. OK, procedures are often in place for very good...
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Not all conveyancers are the same

Posted by on Jan 30, 2011 in conveyancing, Nelsons' Column | 0 comments We pride ourselves on being efficient, swift, approachable and good value for money – but we would, wouldn’t we? Anyway, that’s what they all say but, contrary to widely-held assumptions, not all firms offer the same standard of service or value for money.  How can you actually tell what a particular firm is like before you commit to them? First, take a look at their website...
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What is client care all about?

Posted by on Jan 24, 2011 in lawyers, Nelsons' Column, professionals, service | 0 comments A convenient – if probably incomplete – way to assess the quality of client/customer care being provided by a business, including a legal services business, is to consider four elements – – Competence – Confidentiality – Commitment – Courtesy Competence almost speaks for itself, but includes not taking on work outside one’s area of competence....
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To Tweet or not to Tweet? That is NOT the question – I hope

Posted by on Jan 23, 2011 in Abaddons Musings | 3 comments

solicitors generally tend to be perceived as aloof and stuffy, and I want to show that I, at least, am not


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